Customer Service Administrator – Subscriptions

4 days in our Dinton office, 1 day remote

The salary is £25,000 (DOE) plus company benefits.

As Customer Service Administrator, you will play a key role in delivering a high-quality service across our subscriptions function. You will work in a fast-paced, specialist media environment where attention to detail, communication, and collaboration are key.

You will be joining our Subscriptions team of 17 people who thrive on collaboration, fresh ideas, and celebrating success. This is a full-time role, Monday to Friday, with four days a week based in our Dinton office near Salisbury.

This is a role for someone who enjoys ownership, takes pride in delivering a great customer experience, and is motivated by supporting both clients and colleagues in a busy team environment.

As a Customer Service Administrator, you will:

• Handle customer enquiries by email and telephone, ensuring communication is professional, polite, and effective.

• Deliver excellent customer service, building strong rapport and long-term relationships with clients.

• Process orders and payments accurately and efficiently via email and telephone.

• Plan and prioritise your workload to meet deadlines while maintaining a high level of accuracy.

• Work closely with colleagues across the subscriptions team to ensure a consistent and joined-up customer experience.

• Contribute ideas and improvements that enhance how we support our customers and work together as a team.

• Operate confidently in a busy environment, balancing day-to-day tasks with new requests.

What we’re looking for

Must-haves:

• Strong communication skills, with the ability to build positive relationships with customers and colleagues.

• A proactive and collaborative approach, with a willingness to support the wider team.

• Good organisation and attention to detail, with the ability to manage deadlines effectively.

Nice-to-haves:

• Previous experience in a customer service or administrative role.

• Experience handling customer enquiries via phone and email.

If you do not meet every requirement but bring transferable skills, sound judgement and fresh thinking, we encourage you to apply.

Why join Mark Allen Group?

• Be part of a specialist media business with strong, trusted brands and loyal professional audiences.

• Work in a hybrid environment that supports focus, collaboration and flexibility.

• Learn and grow through tailored development, mentoring and hands-on experience.

• Contribute to work that informs, connects and supports industries that matter.

• Join a culture grounded in passion, creativity, fairness and long-term thinking.

How to apply

• Upload your application via our careers site.

• You may include a short video introduction if you wish (optional).

• References or recommendations can also be shared (optional).

Right to Work: Applicants must have the right to live and work in (country). We do not offer visa sponsorship.

About Us

For over 40 years, Mark Allen Group has built and grown specialist media brands that inform, connect and support professional communities. We operate across healthcare, education, agriculture, business, finance, travel retail, exhibitions and critical communications, combining trusted content, data, events and insight.

We are a commercial media owner with a long-term mindset, balancing strong legacy brands with innovation and evolution. Our people play a central role in shaping how our audiences engage with us today and how we grow for the future.

#LI-Hybrid